Versand

Shipping policy

Once the order is received, preparation will be done the same day or the next working day. All orders will be processed and entrusted to the courier within 24/48 working hours.

Shipping costs are the responsibility of the buyer and are explicitly highlighted when placing the order.

Mlab3 ships throughout the Italian territory, excluding the state of Vatican City and the Republic of San Marino

All orders, for the Italian territory, are shipped via express courier in 1-2 working days (the timing may be slightly longer for islands or remote locations). Any delays or discrepancies are to be attributed to the courier himself.

As regards European Union countries, delivery will be made in 3-15 working days.

The order will be delivered to the address indicated during the purchase.

Once the order has been shipped, you will receive an automatic email containing the reference and tracking code of the shipment so that you can monitor the purchase route.

Deliveries are made from Monday to Friday (excluding national holidays). If you are absent at the time of delivery, the courier will leave you a notice or contact you by telephone at the number indicated at the time of purchase. A second delivery attempt will therefore follow.

If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to agree on a new delivery date.

If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.

As a result of the termination, the amounts will be returned, including delivery costs with the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within 14 days from the date of termination of the contract. Transport resulting from the termination of the contract may have additional costs which will be borne by the buyer.

Upon delivery of the goods, it will be your responsibility to check that the shipment is complete and promptly inform us if there are problems by writing to info@mlab3.com.

In the event that the ordered goods are not available, you will be contacted immediately via email to agree on the possible replacement or withdrawal of the order.